{"id":23704,"date":"2026-06-24T12:00:23","date_gmt":"2026-06-24T12:00:23","guid":{"rendered":"https:\/\/chedid-insurance.com.eg\/?page_id=23704"},"modified":"2026-07-09T11:06:56","modified_gmt":"2026-07-09T11:06:56","slug":"complaints","status":"publish","type":"page","link":"https:\/\/chedidegypt.decmena.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23704\" class=\"elementor elementor-23704\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5835de7 parallax_section_holder elementor-section-height-full elementor-section-boxed elementor-section-height-default elementor-section-items-middle qode_elementor_container_no\" data-id=\"5835de7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;qode_parallax_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-643118e\" data-id=\"643118e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-110e4c1 elementor-widget elementor-widget-spacer\" data-id=\"110e4c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-420f042 elementor-widget elementor-widget-heading\" data-id=\"420f042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COMPLAINTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9162a elementor-widget elementor-widget-spacer\" data-id=\"eb9162a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6e9bf7c\" data-id=\"6e9bf7c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5777d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"b5777d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a61a6d1\" data-id=\"a61a6d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd10849 elementor-widget elementor-widget-spacer\" data-id=\"cd10849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb44edd elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"eb44edd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27c8877\" data-id=\"27c8877\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea86406 elementor-widget elementor-widget-text-editor\" data-id=\"ea86406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Customer Protection<\/strong><\/h4><p>We are committed to protecting your rights in line with the requirements of the Financial Regulatory Authority (FRA), ensuring transparency, fairness, and clear communication at all times.<\/p><p>Your rights include:<\/p><ul><li>Receiving clear and accurate information about our services<\/li><li>Being treated fairly and professionally<\/li><li>Understanding all terms, conditions, and applicable costs<\/li><li>Submitting complaints and receiving timely responses<\/li><li>Escalating unresolved complaints to the FRA<\/li><\/ul><h4><strong>Our Commitments to You<\/strong><\/h4><p>We will:<\/p><ul><li>Provide information in clear and simple language<\/li><li>Explain coverage, exclusions, and costs transparently<\/li><li>Act in your best interest with integrity and professionalism<\/li><li>Handle complaints promptly and fairly<\/li><li>Protect your personal information and maintain confidentiality<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><h4><strong>Your Responsibilities<\/strong><\/h4><p>You are expected to:<\/p><ul><li>Provide accurate and complete information<\/li><li>Review all documentation carefully<\/li><li>Inform us of any changes affecting your insurance<\/li><li>Meet your contractual obligations, including premium payments<\/li><\/ul><h3><strong>Complaints Handling<\/strong><\/h3><h4><strong>Our Commitment<\/strong><\/h4><p>We are committed to upholding the highest standards of transparency, fairness, and customer protection in accordance with the requirements of the Financial Regulatory Authority (FRA). We strive to handle all complaints promptly, efficiently, and in a clear and straightforward manner, ensuring that our clients\u2019 rights are protected at all times<\/p><h4><strong>What Constitutes a Complaint<\/strong><\/h4><p>A complaint is any expression of dissatisfaction by a client regarding the services provided by Chedid Insurance Brokerage S.A.E, whether submitted orally or in writing.<\/p><h4><strong>How to Contact Us<\/strong><\/h4><p>You may contact us or submit a complaint by:<\/p><ul><li>Email to <a href=\"mailto:co********@******************om.eg\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" data-original-string=\"W05r\/S3i6ue7AcQf8VKuCQ==9dcpndNP7Ub0nV9YdcKxvZ+f\/S4UzeAxdj7Zq+IBVNGDT0zVB0D2qbz8QKUiOD9S\/Rz\"><span \n                data-original-string='I9BbOfRDJXCPjS9DddSCmQ==9dceqxP8onzNgclSsnQQNC2KfzazlZfooyBQGqa5mLXQVd8y\/t54AQI8FN2oGTRpVcy'\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>co<span class=\"apbct-blur\">********<\/span>@<span class=\"apbct-blur\">******************<\/span>om.eg<\/span><\/a>\u00a0<\/li><li>Phone: +20101551477\u00a0<\/li><li>In Person: Makateb Building, Office 104, Banks Center Street, New Cairo 1, Cairo Governorate, Egypt<\/li><li>For insurance-related matters, including enquiries and complaints, please contact us by email or telephone. Our <u>P<a href=\"https:\/\/chedid-insurance.com.eg\/wp-content\/uploads\/2026\/07\/CIB-Egypt-Privacy-Notice-Complaint-v1-.pdf\" target=\"_blank\" rel=\"noopener\">rivacy Notice<\/a><\/u><a href=\"_wp_link_placeholder\">\u00a0<\/a>sets out how we handle the personal data you share through these channels.<\/li><\/ul><h4><strong>Complaint Submission Requirements<\/strong><\/h4><p>To enable us to address your complaint efficiently, please provide:<\/p><ul><li>Your full name and contact details<\/li><li>Policy number or reference (if applicable)<\/li><li>A clear description of the complaint<\/li><li>Any relevant supporting documents<\/li><\/ul><h4><strong>Complaint Handling Process<\/strong><\/h4><ol><li>Upon receipt of your complaint, we will acknowledge receipt within a reasonable time frame.<\/li><li>Your complaint will be:<\/li><\/ol><ol><li style=\"list-style-type: none;\"><ol><li>Recorded and reviewed internally<\/li><li>Investigated based on all available facts and documentation<\/li><li>Handled objectively and fairly, ensuring full transparency in the process<\/li><li>Transferred to the Insurance Company for investigation if needed<\/li><\/ol><\/li><\/ol><p>We will inform you by telephone and in writing with the outcome of the complaint.<\/p><p>If you are not satisfied with our response, or if your complaint is not resolved, you have the right to escalate the matter to the Financial Regulatory Authority (FRA) at at\u00a0<a href=\"mailto:co********@*****ov.eg\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" data-original-string=\"Vyyp+nB1GRakFBQpss5N2g==9dcotqyzX+bRZ9zD1XovLHOStRlKusPkU1OI9yF2L0JZOU=\"><span \n                data-original-string='XFvC\/YTLN0J6gNXRfKrxzg==9dcah9vlB7SiQwpIpRuYCvsuBQ2jNgrNZHqR\/7dLn2yPPI='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>co<span class=\"apbct-blur\">********<\/span>@<span class=\"apbct-blur\">*****<\/span>ov.eg<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COMPLAINTS Customer Protection We are committed to protecting your rights in line with the requirements of the Financial Regulatory Authority (FRA), ensuring transparency, fairness, and clear communication at all times. Your rights include: Receiving clear and accurate information about our services Being treated fairly and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-23704","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Complaints - Chedid Insurance Brokers - Egypt<\/title>\n<meta name=\"description\" content=\"Chedid Insurance Brokers Egypt is part of Chedid Insurance Brokers, the insurance broking network of Chedid Capital, and has become in less than 10 years the most dynamic and reliable network in the Middle East and Africa, growing stronger with every step it takes.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints\" \/>\n<meta property=\"og:description\" content=\"Chedid Insurance Brokers Egypt is part of Chedid Insurance Brokers, the insurance broking network of Chedid Capital, and has become in less than 10 years the most dynamic and reliable network in the Middle East and Africa, growing stronger with every step it takes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chedidegypt.decmena.com\/en\/complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Chedid Insurance Brokers - 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